Even though hotel security has been improving in general, we still hear too often about security issues at hotels. It is the goal of every hotel manager to ensure their guests are not just comfortable, but also safe. If you are a hotel manager, here are some of the things you can do to improve the security at your hotel.
- Be Careful with Who You Hire
People are often the weakest link in any security setup. That’s one of the reasons why you should do background checks when employing new staff. That should weed out the people who have a crime on their record that would make them unfit for their duties at a hotel.
The people you hire should also be trustworthy and discreet. You don’t want your staff members to give away information about hotel guests, or to snoop around their belongings. It might be harder to screen candidates for these personality traits, but you should make sure you include a couple of questions about them in the interview.
- Make Sure the Staff Has Uniforms
In a hotel, it’s important that you are able to quickly discern the people who should be there from the people who shouldn’t. You can’t make your guests wear uniforms, so you can’t make sure they look different from the people who would sneak into the hotel for criminal reasons. But you can make sure that your staff stands out. Give them uniforms and name tags.
- Employ Physical Security
Some hotels choose to have security personnel on their payroll as regular staff members. Others prefer to contract third-party security companies for their services. Another popular option is to entrust the security of your hotel to off-duty police officers.
You can choose any of these options, as long as it ensures that someone with the proper training is always on the premises. Security professionals will be able to discover the weak spots in your security coverage, and they will be able to react quickly when they determine that something bad has happened.
- Employ Digital Security
Big hotel chains that attract an upscale clientele are the perfect target for cybercriminals. Last year was Hyatt’s second consecutive year the company has had data-breaches. It’s bad enough if it happens once, but two times in two years is a clear sign of poor understanding of how criminals work these days.
Cybercriminals will do whatever they can to get their hands on your guests’ data. It is your job to prevent that from happening. Again, you can either employ someone to take care of your digital security or hire a company to do it. Just make sure your guests’ credit card numbers are safe.
- Regularly Maintain and Improve Your Tech
Tech solutions for hotel security are always advancing. New camera systems are being developed, new types of security locks are becoming the standard, and even the passport and ID readers are getting an update. At the same time, your hotel is changing just as any building changes. If you don’t maintain both your building and everything in it, you will create blind spots in your security.
One of the ways people steal from rooms is by going door to door and looking for the ones that can be easily opened. Sometimes, the door can be opened because it can’t be closed properly due to shifting door frames or broken locks. If something is stolen from your guests because of this, your negligence will be the cause.
- Beef Up Security Policies
Every hotel has a set of policies that let the staff know how to behave in situations when the safety and security of guests might be at risk. These range from instructions about what to do when someone enters do room while maintenance or cleaning staff is servicing it, to what to do in the case of fire. You should keep the policies up-to-date and as robust as possible.
- Control or Monitor Problem Areas
There are certain areas of the hotel that are more problematic than others. Garages are one of those. The façade can also be a problematic area in a neighborhood with high rates of vandalism. The lobby is obviously a risky area because of the high traffic. Make sure these areas are covered with both cameras and security personnel.