On December 6, the Social Media Communicators met to discuss the use of QR codes, the emergence of Google+, and techniques for managing social media channels. The Public Relations team unveiled their new website, which includes a social media directory for schools, departments, and student groups.

Social Media Directory

Tom Testa, AVP of Public Relations, presented the new PR website, designed to house comprehensive faculty profiles, news releases and a directory of Boston University social media channels, among other services. Communicators should contact Mary Tunney to list their accounts.

QR Codes

While a few groups have tried using QR codes, including the Dean of Students office and the School of Medicine Alumni Association, the conclusion seems to be that while the technology is interesting, there are pitfalls and barriers to use. Kat Hasenauer of DOS explained that many students did not seem to understand how they work, or that they needed additional software on their phones to read them. She also mentioned that several students still have old-fashioned flip phones, which cannot read QR codes at all. One communicator suggested that directions on how to use a QR code should be included on the marketing materials where the code is being used. Scott Dasse of Interactive Design suggests this article on QR code adoption and use.

Google+

Since we recently launched the Boston University Google+ page, we wanted to ask about other communicators’ experience with the platform. Only a couple of departments mentioned their plans to use it, and opinions of it were mixed. Raul Fernandez of the Howard Thurman Center asserted that it’s yet another platform to maintain, but if the audience is there, he would support its integration into their strategy. By many accounts, the most powerful thing about Google+ is the role it plays in search. Ryan Bersani of Online Giving praised it for its customizable privacy settings, while others expressed concern that their privacy would be compromised in ways they did not explicitly allow.

Andrea Little from the School of Management said that they had been considering using the Google+ Hangouts functionality with their Admissions team. (Since the meeting, the Dean of Students office has hosted a Hangout with Cecilia Lalama in the Educational Resource Center.) It seems that currently, Google+ adoption is a phase of experimentation. A few things to keep in mind:

• Reserving your Google+ page means it will go live immediately. Unlike Facebook, the page will go live immediately.
• Pages are currently limited to one administrator and ownership is not transferable. But according to recent news, this should change soon.
• Tools like HootSuite are beginning to enable cross-posting to Google+, as well as Facebook and Twitter, to aid with time management and consistency across platforms.

Since Tuesday’s meeting, BU was featured with Emerson and Harvard in a BostInnovation piece on higher ed adoption of Google Plus.

Time Management

Finally, the group discussed time management. How are departments managing their platforms, and the messaging across them? Robert Flynn of Dining Services said that he is maintaining all of their platforms on his own, and that until it is no longer feasible, he would prefer it that way, citing concerns of maintaining a consistent voice. Other teams, including the College of Arts and Sciences, the School of Public Health, and Admissions have taken a team approach, designating different employees and schedules for social media management. Kelsey Labrot of the Howard Thurman Center suggested a few tools to help with scheduling posts, including CoTweet and Tweue.

Suggestions for the next meeting? Comments on the topics discussed? Leave them below, or send a note to jemack@bu.edu.

Video Content, Flip Cameras & Video Editing

Lauren Davalla and Kira Jastive of Public Relations presented a handful of videos, produced by the department using Flip video cameras and shared using BUniverse and the BU Now blog. Public Relations is now using Flip video to respond to breaking news and build a library of content around evergreen topics. One video interview with Cutler Cleveland on the oil spill was later repurposed in a BU Today story. Kira and Lauren emphasized one of the main benefits of creating your own video content: it can be repurposed across many social channels (blogs, Facebook, BUniverse, Twitter) and help to promote experts outside of the university.

Jean Connaughton (CFA) explained that she had been playing with an HD Flip video camera at the Tanglewood Institute, and said that Flip video is a good way to share an event without having to rely on an external crew — a new way to showcase events that would otherwise go uncovered. The group also discussed the quality and options available when comparing Flip-type quickcams to more expensive digital video cameras (optical versus digital zoom, software for editing, etc.)

Kim Cornuelle of BU Today offered her suggestions on video editing: the staff uses Final Cut or Avid for videos and iMovie for slideshows. They also use a conversion tool, MPEG Streamclip, to convert videos for iMovie. She offered that while videos edited using Windows Movie Maker and iMovie will not be as clean looking as Final Cut videos, they’re a fine (much more affordable) standby.

To conclude the discussion on video, Mary Tunney offered to look into scheduling a workshop with a freelance video editor to go over filming and editing techniques. She will have more details on this in the fall.

QR Codes

Susan Lebovits of Sustainability presented briefly on her investigation of QR Codes with an outside vendor. She explained them as a type of barcode that can be added to posters or other print media, and then scanned by smartphones to bring users to specific websites. They are looking to try the technology in the fall for Sustainability promotions. Specific websites/tools discussed included ScanLife and Stickybits.

WordPress Upgrades & Facebook Integration

Scott Dasse of New Media came by to answer questions related to WordPress. Many groups are migrating their websites over to WordPress in the near future. Scott explained that many “shiny” widgets (such as Twitter, Facebook, and Flickr stream tools) are not currently able to be added directly to sites because they require editing of the theme, while others can simply be embedded right into a WordPress “text” widget. He emphasized that many of these “shiny” tools will actually hold up load time of the page, which is why they have not yet allowed them. As a workaround, they could investigate building something custom in WordPress (as part of the theme) that would be allowed for general use.

CFA said they use social media (mainly Facebook) often to announce changes to events, which is easier to update than the website itself. SMG also asked about inclusion of the “Like” button, which Scott said made sense to include. He also mentioned that a gallery widget is in the works, and should be available soon. Corinne Steinbrenner pointed us to the Collegian current issue on the CGS website, and their use of AddThis on individual stories (example). The tool can be directly added to the story without the need for a widget request.

Upcoming Events

Mary opened up the floor for event announcements which might require some coordination from the Social Media Communicators. We’ve compiled the list, including applicable hashtags and web addresses, and placed them in the “Communicators” section of the blog (Kerberos login required). If you are a Social Media Communicator and are unable to access this section, please send a request to jemack@bu.edu.

(Image courtesy Damon Duncan on Flickr.)