This is the first in a series of posts on what we think about when we think about a good brief negotiated interview (BNI). Empathy is a word that often comes up when we ask trainees what they think is important when having a conversation with a patient about making important changes in their lives. And we agree, just a little empathy goes a long way in giving the patient a “voice and a choice” in their care. But what is empathy? Like most things, an old trustworthy source is better at explaining things than we can…
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