Technology Service Excellence

Join the  discussion of how technology services are provided at BU, both centrally and locally, in support of the University mission.

How can we best develop and mature IT Service Management processes and tools to improve service reliability and quality?

How can we best align the activities of central and local IT organizations to provide shared services most efficiently and enable the creation or enhancement of differentiating services? How can we develop sustainable funding models for technology infrastructure and services?

How can we best create career paths for IT staff to enable BU to recruit and retain the best technology service professionals?

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